facebook pixel analytics
Customer Stories, Industry Updates

How Alpha Force’s move to fitness-centric management with Rezerv

By choosing Rezerv, Alpha Force didn't just get a new software; it found a way to make everything run smoother and better serve its members.

About Alpha Force

In the heart of Canggu, Bali, amidst a saturated fitness market and the unprecedented challenges brought by the COVID-19 pandemic, Alpha Force carved out its niche. Founded by Yasica Paramita in March 2021, during the peak of the pandemic, Alpha Force was not just another fitness centre; it was a dream turned reality, born out of passion and a clear vision to offer something unique. 

Leveraging Yasica's background in construction and design, Alpha Force introduced a distinctive neon-themed interior inspired by the Star Wars saga, setting a new standard in creating an engaging and immersive fitness experience.

The innovation, coupled with the challenge of navigating a business through turbulent times, necessitated a robust solution to manage its distinctive operations and customer engagement effectively. 

Rezerv stepped in as the perfect ally, offering comprehensive fitness management software that empowered Alpha Force to streamline its operations, enhance customer interactions, and solidify its place in Canggu’s competitive fitness landscape. 

This story of Alpha Force and Rezerv underscores the power of innovation, passion, and the right technological tools in transforming challenges into opportunities for remarkable success.

"Comparing it with other software on the market, I found Rezerv to be the most reasonable in terms of pricing. What truly set it apart for me was its features—they perfectly aligned with what Alpha Force needed. I've felt significantly supported by the Rezerv software; it's been instrumental in covering our unique requirements and facilitating our operations seamlessly."

- Yasica Paramita, Founder of Alpha Force

The Challenge

When Yasica Paramita started Alpha Force, she knew right away that old-school, manual methods just wouldn't cut it for running a modern fitness centre. The real headache began with the software they first tried using, which was actually built for retail businesses, not gyms. This mismatch meant the software didn't have the right tools for things like scheduling fitness classes or managing gym memberships the way Yasica needed.

Yasica faced a tough spot: the system they had wasn't up to the task of managing a gym's unique needs. It was clear that without the right kind of software, tailored for the fitness world, Alpha Force couldn't provide the top-notch service Yasica dreamed of. They needed something better, something designed with gyms in mind, to handle everything from booking classes to keeping track of members' progress.

This situation put Yasica on the lookout for a new solution. She was after a software that could not only keep up with the day-to-day of running Alpha Force but also help the gym stand out in Bali's crowded fitness scene.

How has Rezerv helped?

Transitioning to Rezerv marked a significant turning point for Alpha Force. The choice to seek a software solution came from recognizing the inadequacy of the application-based retail software previously in use, which was ill-suited for the nuanced requirements of a fitness business.

The decision to implement Rezerv became a pivotal moment for Alpha Force. The software's web-based nature, in contrast to the application-based retail software previously used, provided the much-needed flexibility and accessibility. This crucial shift allowed for a smoother integration into Alpha Force’s daily operations. 

Rezerv facilitated a more efficient management approach, from class scheduling to tracking member sessions, addressing the unique demands of a fitness business without the limitations associated with using a system designed for retail.

The satisfaction with Rezerv stems from several key areas:

  • Ease of Use: Rezerv's intuitive design meant that Yasica could input data, adjust member sessions, and manage schedules without facing any major issues. This ease of use has been a breath of fresh air, allowing for a smoother day-to-day operation.

  • Accessible Across Devices: Unlike the previous system, which was limited to mobile phone access, Rezerv’s web-based nature means it can be accessed from any device. This flexibility has been crucial in enabling seamless management and accessibility for staff and members alike, regardless of their preferred device.

"Its web-based platform, as opposed to being restricted to application-based use, made it exceptionally versatile. This aspect of Rezerv allowed us to manage our operations with unparalleled ease, freeing us from the limitations we faced with our previous system."

  •  Performance Satisfaction: The performance of Rezerv has met, if not exceeded, Alpha Force's expectations. 

"I'm quite pleased with how Rezerv has performed. We haven't encountered any significant problems, and it's been reliable in every aspect we've needed it for."

  • Responsive Customer Service: Any minor issues or questions that have arisen were quickly addressed thanks to Rezerv's responsive customer service. 

"Whenever there's something, I simply reach out in the group, and the customer service is quick to respond. It's reassuring to know that support is just a message away,"

  • Affordable Price: Rezerv’s affordability stood out during the search for the perfect management tool. Not only did Rezerv offer all the functionalities needed, but it also did so at a price point that made sense for the business, proving to be a cost-effective solution that supports Alpha Force's bottom line.

By choosing Rezerv, Alpha Force didn't just get a new software; it found a way to make everything run smoother and better serve its members, something that wasn't possible with the old retail app they were using. Moving to Rezerv’s web system made it easier and more flexible for the gym to manage its daily tasks. This change has helped streamline operations and show Alpha Force's strong commitment to offering the best experience to its members.

Yasica Paramita's experience highlights how important it is to have good support from the software team, alongside a reliable system. The journey from struggling with a system not made for gyms to using Rezerv, which perfectly fits Alpha Force's needs, demonstrates the huge difference the right tech choice can make.

As Alpha Force grows in Canggu, Bali, its success with Rezerv is a clear example for other fitness business owners. It shows how crucial it is to have the right software to not just survive but thrive in today’s market, ensuring customers are happy and operations are smooth.

Ready to see how Rezerv can transform your fitness business? Book a demo today and discover the difference the right software can make. Let’s take your operations to the next level together.

Read next: How to start a boutique fitness studio in 2024

cta banner

Follow us

We՚ll keep you in the loop with everything good going on in the modern working world.