2026 Rezerv Feature Release Roadmap

This page will be frequently updated with new features and enhancements. So, feel free to bookmark this page and come back to know what we are up to.

At Rezerv, we’re always working to make our software better for you. By listening to feedback from our clients (yes, including you!) we’ve been able to prioritize the features that matter most to fitness businesses.

This roadmap highlights the upcoming features and improvements designed to give you more flexibility, control, and a smoother experience running your business.

Have something you’d love to see in Rezerv? Email us your feature wishlist at hello@rezerv.co, we’re always open to ideas!

Now, let’s take a look at what’s coming soon.

Q1 2026

1. New automated campaigns

They’re 11 ready-made marketing automations you can turn on inside Rezerv to help you stay connected with customers automatically. Each template is built around a specific customer behavior, so you’re always sending the right message for the right situation:

• Re-engage lost members
• Engage active members
• Engage non-members
• Win back customers
• No class booking
• No appointment booking
• No outlet access
• Package credits drop below X
• Membership credits drop below X
• A class gets cancelled
• An appointment gets cancelled

2. Rollover credits for recurring memberships

It is a new enhancement that lets your members carry a portion of unused credits from one membership cycle into the next cycle.

So instead of credits resetting to zero every month, members can keep some of what they didn’t use, based on rules you set.

And you can apply these rollover rules separately for different parts of the membership:

• Classes
• Appointments
• Outlet access

3. More control over who can see and edit sales data

You can now set more granular Roles & Permissions for Sales, so each staff role only sees and edits what you allow.

4. Multi-pricing for Direct Payment (Drop-in classes)

This enhancement lets you set different drop-in prices for different customer groups for the same class.

Instead of having one flat drop-in price for everyone, you can now offer tailored pricing. For example, members can pay a lower drop-in rate, while non-members pay the standard price. You can also create special rates for VIPs, partners, or any custom pricing group you’ve set up.

5. Wallet top-up

Our new digital Wallet feature lets your clients hold credits inside their Rezerv account and use them seamlessly across classes, appointments, courses, memberships, and more. You can create top-up packs with bonus credits, issue refunds directly to Wallet, and set your own rules around expiry and usage.

Your customers can now top up their wallet credits on their own, directly from the Customer Portal.

6. AI Business Insights

This feature will give you at-a-glance visibility into:

• Recognized revenue and month-on-month comparisons
• Revenue suggestions powered by AI
• Top sales channels and payment methods
• Best clients, no-shows, cancellations, and class fill rates
• Busiest days and hours
• …and more!

All your insights in one place.

7. Enhanced email marketing automation

We're enhancing our email marketing feature to give you more flexibility in how and when you communicate with your customers. With this enhancement, you’ll now be able to send ad-hoc emails anytime you choose.

This means you can manually create and send one-off emails for promotions, announcements, or updates, without being tied to system-triggered events. You’ll also be able to choose from different mailing lists, customer groups, and tags, giving you control over who receives each email. You can use this feature to announce a new class, share a seasonal offer, or simply keep your community engaged, all on your own schedule.

8. Add a grid view to the class schedule on the customer portal

Your customers can switch to a grid view while browsing the class schedule, giving them more flexibility instead of being limited to the list view.

9. Set up recurring appointments on the business portal

No more scheduling appointments one by one every week! With this enhancement, you will be able to create appointments that automatically repeat daily, weekly, or monthly.

10. Allow members to book courts for multiple days

Good news for owners who run courts or sports facilities! You can let members book courts for multiple days and choose their preferred time slot for each day. This enhancement helps you generate more bookings and increase sales.

11. Referral program for your clients

We’re introducing a brand-new Referrals feature designed to help you grow your business through word-of-mouth marketing. With this feature, you can reward your existing members for bringing in new customers, turning them into active promoters of your studio.

Here’s how it works: existing members can refer friends or family through a referral link or code. When the referred person makes their first purchase (such as a package, membership, or class) using that referral code, the referring member receives a reward, like free credits, a free class, or wallet cash. You have full control over what reward to offer, based on what works best for your business.

This feature not only encourages your current members to spread the word about your studio but also helps you attract new customers without relying solely on paid advertising.

12. Custom forms

We’re introducing Custom Forms so you can collect the right information at the right moment, without chasing members in DMs or relying on paper forms.

With this feature, you can create your own forms (for example: health declarations, waivers, injury notes, emergency contacts, consent, or preferences) and set them to appear automatically during key actions, like account sign-up, buying a pricing plan, or booking a service.

That means your onboarding and booking process stays consistent and organized across the business, and your team always has the context they need before a session starts.

13. Custom fields

Custom Fields lets you capture important client details at sign-up that don’t fit into the usual profile fields, like drug allergies, medical notes, preferred name, emergency contact info, or any other information you want to standardize for your business.

Instead of collecting these details separately and hoping they don’t get lost in chat history, you can store them directly on the client profile from day one, so your team can quickly reference them when needed. 

This keeps your customer data cleaner and more consistent, reduces manual follow-ups, and helps staff deliver a safer and more personalized experience without having to guess or dig for information.

Q2 2026

1. Customisable customer notifications

We’re enhancing our Customer Notifications feature to give you greater control over your client communications. Previously limited to default system-generated messages, this upcoming enhancement allows you to fully customise all system emails sent to your clients.

From booking confirmations and payment receipts to class reminders and cancellation notices, you’ll now have the freedom to personalise the content, style and tone of your messages to better match your brand voice.

In addition to editing the email content, this enhancement also allows you to specify which notifications are sent to your clients. For example, you can choose to enable or disable certain email types, such as booking confirmations, payment receipts, or reminder emails, giving you complete control over your customer communication strategy.

2. Gift cards

We’re introducing the all-new Gift Cards feature, giving your customers an easy way to share your services with their friends and family. With this feature, customers can purchase digital gift cards directly from your website or app, which can then be used by the recipient to pay for any classes, packages, memberships, or products you offer.

This feature is perfect for seasonal promotions, birthdays, holidays, or simply as a thoughtful gift. Not only does it give your customers a new way to share your business with others, but it also opens up a new revenue stream and helps bring new clients through your doors effortlessly.

3. Flash sale

We planned the Flash sale feature to help businesses drive quick sales and increase customer engagement. This feature allows you to create time-limited promotions with clear, visually compelling pricing updates. Customers will see the discounted price displayed alongside the original price (crossed out) and the total savings, making the offer irresistible.

With this feature, you can quickly set up promotional campaigns for specific packages, classes, or memberships, encouraging customers to act fast and take advantage of limited-time deals. The visually impactful design—showcasing the new price, old price, and savings—makes it easy for customers to understand the value of the offer at a glance.

4. Mailing list sign up (leads capture)

People can sign up for a studio’s mailing list like newsletter, promotions, tips, etc. A way for studio owners to capture leads.

5. Leads management

This feature is designed to help you keep track of potential customers who haven’t booked or purchased yet, allowing you to manage and nurture leads more effectively, all from within Rezerv.

With Leads Management, you can collect inquiries and contact details from various sources (like your website, social media, or walk-ins) and store them in one centralized place.

You can also assign tags, set follow-up reminders, and nurture leads with targeted email campaigns. This makes it easier to follow up with prospects, send targeted offers, and convert them into paying customers.

No more spreadsheets or scattered contact lists. This feature gives you a simple, organized way to manage your sales pipeline and grow your customer base directly through Rezerv.

6. Staff mobile app

The Staff Mobile App gives your team a faster, more flexible way to run day-to-day operations without needing to be at the front desk or logged into a laptop.

Instead of relying on “someone will handle it later,” staff can use the app to stay on top of the basics in real time. For example, they can view their schedule and class rosters, check clients in and mark attendance, pull up client profiles (including important notes like injuries or drug allergies), and handle simple booking changes when plans shift. 

And because the app follows your Roles and Permissions settings, you can control what each staff member can see and do.

7. Staff are able to scan customer’s booking QR code to check in

With QR Code Check-in, customers can arrive, show their booking QR code, and your staff can scan it to confirm attendance instantly.

This removes the usual back-and-forth of searching names on a list or asking customers to repeat details, especially during busy class changeovers. The scan pulls up the right booking right away, so check-ins become faster, cleaner, and more accurate, helping your team manage crowds smoothly while customers get a quicker, more seamless arrival experience.

8. Charge late cancellation or no show fees

We're introducing greater flexibility for managing fees. You’ll soon be able to set up various fee structures, such as late cancellation fee, no-show fee, one-time joining fee, and annual membership fee. 

This will allow you to protect your revenue and ensure that policies such as late cancellation and no-show penalties are easily managed.

9. Restrictions (specific pricing plans can only book on specific day/time/facility)

This feature gives you the ability to control when a certain membership or package can be used. You can customise when customers can book classes or services based on the restrictions you define, such as certain days of the week or specific time slots.

For example, you can set a package so that customers can only book the classes from Monday to Friday between 8 AM to 12 PM and 2 PM to 5 PM. With this feature, your customers are restricted to book a class outside of these time periods.

This flexibility allows you to create more varied and tailored membership options, appealing to different customer preferences.

10. Different cancellation rules for different services (can even disallow cancellation for specific services)

Right now, cancellation rules apply broadly across all classes and appointments, which forces owners to pick one “catch-all” policy that rarely fits everything they offer.

With Service-Specific Cancellation Rules, you can set different cancellation windows for different services based on how each one actually runs. For example, you can allow customers to cancel 10 hours before Class A, 5 hours before Class B, and 8 hours before Appointment A, or even disallow cancellations entirely for specific services that require heavier commitment.

This gives you better control over last-minute schedule gaps, keeps policies clearer because the rule matches the service being booked, and reduces manual follow-ups and refunds caused by cancellation settings that are too strict for some services and too loose for others.

11. Allow staff to login to multiple businesses rather than use different emails

Multi-Business Staff Login lets staff access multiple businesses under one account, so they don’t need to juggle different emails, passwords, or logins just to manage different locations or brands.

This is especially useful for franchises and multi-branch operators, where staff may rotate between locations or HQ teams need access across the group. It keeps access simple and consistent, reduces login confusion and admin setup work, and makes day-to-day operations smoother because staff can switch between businesses quickly without losing time or accidentally using the wrong account.

12. Appointment with add-ons (massage with premium oil or court booking with padel racket rental)

Appointments With Add-ons lets you offer optional upgrades during booking, like a massage with premium oil, a padel court booking with post-session spa, or any extra that makes sense for your services.

Instead of handling add-ons manually at the counter or through chat, customers can select what they want during the booking flow, and it’s recorded clearly in the appointment details for staff to prepare.

This creates a smoother experience for customers, reduces miscommunication on what’s included, and helps businesses increase revenue per booking in a way that feels natural, not pushy.